About the Company

Velera Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider, serving more than 4,000 financial institutions throughout North America.

Our purpose is to accelerate partners’ success through innovative financial technology solutions and inspired service. With a strong focus on velocity, we help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.

This role matters to the company's growth as we continue to expand our services and support the evolving needs of our clients. As a Client Delivery Project Manager, you will play a key role in driving project implementation and ensuring the successful delivery of our solutions to clients.

Key Responsibilities

As a Client Delivery Project Manager, you will lead and manage the project implementation lifecycle, delivering multiple projects and initiatives while ensuring effective communication to project teams, management, external clients, and vendors.

Lead and manage project teams, facilitating and leading project resources through the work breakdown process to define tasks, durations, effort, and dependencies.
Partner with technology leaders to understand interdependencies and lead time, identifying project resources and developing a comprehensive schedule.
Drive and coordinate cross-functional project team members from multiple disciplines, assigning individual responsibilities and leading team meetings to ensure delivery objectives are met.
Maintain project documentation, ensuring project documents are complete, current, and appropriately stored.
Prepare and distribute project reports and communications, communicating with technology teams, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.
Ensure various integration elements of assigned projects are properly coordinated, including project plan development, project plan execution, and overall change control.
Develop highly technical, detailed project plans, including all work required to successfully complete both internal and client-facing projects.
Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.
Assume responsibility, manage conflict within the group, and provide final approval for the entire project on behalf of all stakeholders.
Troubleshoot project issues and escalate them to upper management if necessary.

Requirements & Qualifications

Must-Have

Bachelor’s degree in a related field and/or equivalent combination of experience and education.
Proven experience in project management, preferably in the financial services or fintech industry.
Strong understanding of payment processing, card industry, and related systems and subsystems.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment, managing multiple projects and priorities.
Strong analytical and organizational skills, with attention to detail and ability to meet deadlines.

Nice-to-Have

PMI certification or equivalent project management certification.
Experience with Agile project management methodologies.
Knowledge of credit union operations and MasterCard, VISA, and other payment processing systems.
Familiarity with project management tools and software, such as Asana, Trello, or MS Project.

Technical Skills

Project Management

PMI project management methodologies.
Agile project management.
Project planning and scheduling tools, such as Asana, Trello, or MS Project.

We use these skills to manage and deliver projects efficiently, ensuring that our clients receive high-quality solutions on time.

Payment Processing

Payment processing systems, including MasterCard, VISA, and other payment processing systems.
Credit union operations and related systems and subsystems.

We use these skills to understand our clients' needs and deliver tailored solutions that meet their requirements.

What We Offer

We offer a competitive annual salary ranging from 110000 to 160000, depending on experience, as well as a comprehensive benefits package, including:

Remote flexibility, with the option to work from anywhere in the world.
Equity/stock options, allowing you to share in the company's success.
Learning budget, to support your ongoing education and professional development.
Health, dental, and vision insurance, to ensure your well-being.
PTO policy, providing you with the time you need to relax and recharge.
Equipment stipend, to ensure you have the tools you need to succeed.

We are a dynamic and growing company, with a strong focus on innovation and customer satisfaction. As a Client Delivery Project Manager, you will be part of a talented team of professionals who are passionate about delivering exceptional results.

Frequently Asked Questions

What is the remote work setup like?

We offer a flexible remote work arrangement, allowing you to work from anywhere in the world. We use a range of collaboration tools, including Slack, Zoom, and Asana, to ensure that you stay connected with the team and can work effectively from anywhere.

What is the hiring process and timeline?

Our hiring process typically takes 2-3 weeks, and involves a combination of phone and video interviews, as well as skills assessments. We move quickly to ensure that we can find the best talent and get them started as soon as possible.

What is the team size and tech stack?

Our team is made up of talented professionals from a range of backgrounds, with a strong focus on innovation and customer satisfaction. We use a range of technologies, including payment processing systems, project management tools, and collaboration software, to deliver exceptional results.